“I felt the content was judged perfectly for my (lack of) ability and I now feel confident to use Twitter as another marketing tool to spread our business name, hopefully gaining more recognition from other suppliers, and securing more bookings. As I have next to no experience with using Twitter I was concerned I may feel slightly intimidated, but at no point was I made to feel embarrassed for asking what were probably ‘stupid’ questions is so approachable and friendly, at the same time as being knowledgeable and professional, and her manner is perfect for creating an excellent learning atmosphere where participants were also able to share ideas and queries. I’m delighted to have a few new followers already and to have had some of my posts retweeted!”